Terms and conditions

These terms apply to your use of this website and to any purchase you make from Luvera Jewellery ("Luvera", "we", "us"), whether in our store, over WhatsApp, by phone or by email. By using the site or placing an order, you agree to them.

About this website

This website introduces Luvera and our work. It does not take orders or payments. Every sale is confirmed in person or directly with our team, with a written invoice.

Products and descriptions

We describe our pieces as accurately as we can. Photographs show the design, but natural diamonds and handmade gold work vary slightly from piece to piece, and screens show colour differently. The certificate and the invoice for your piece are the final word on its specifications.

Every diamond of meaningful size we sell is natural and carries an IGI or GIA report. Every gold piece is BIS hallmarked with a six digit HUID.

Prices

Gold jewellery is priced at the gold rate on the day of billing. Your invoice lists the gold rate, the making charge, the stone value, the certification and taxes on separate lines. Any price mentioned before billing is an estimate and may change with the gold rate.

Orders and custom work

An order is confirmed when we issue a written confirmation or invoice and receive any agreed advance. For custom and made-to-order pieces, we agree the design, specifications, price basis and timeline with you in writing before work begins. Custom pieces are made for you alone, so the advance on them is not refundable once production has started. See our refund and exchange policy for details.

Payment

We accept payment by the methods agreed with you at the time of order. Pieces are released for delivery or collection once payment is complete.

Delivery

Deliveries are covered by our shipping policy.

Intellectual property

The text, photographs, designs, logo and other material on this website belong to Luvera Jewellery or are used with permission. Please do not copy or reuse them without our written consent.

Liability

We take care to keep this website accurate and available, but we do not guarantee that it will always be error free or uninterrupted. To the extent the law allows, our liability for any purchase is limited to the amount you paid for that piece.

Governing law

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

Changes

We may update these terms from time to time. The version on this page, with the date at the top, is the one that applies.