Privacy policy

This policy explains what personal information Luvera Jewellery ("Luvera", "we", "us") collects, why we collect it, and what we do with it. It applies to this website and to the conversations, orders and visits that start from it.

What this website collects

This website has no forms, no accounts and no checkout. It does not set cookies and it does not run advertising or analytics trackers. It stores one small note in your browser's session storage so the opening animation does not replay every time you return to the page during a visit. That note is deleted when you close the tab.

Like every website, our server records basic technical logs (IP address, browser type, the page requested and the time). These are used only to keep the site running and secure, and are deleted on a rolling basis.

What you share with us directly

When you message us on WhatsApp, call, email or visit our store, you may share your name, phone number, email address, postal address, ring size or other measurements, and details of the piece you are interested in. For a purchase we also record what is needed for a tax invoice under Indian law, and where required, identity details such as PAN for high value transactions.

How we use it

• To answer your questions and arrange viewings.
• To make, size, deliver, repair and service your jewellery.
• To issue invoices, certificates and hallmark records, and to meet our tax and legal obligations.
• To contact you about your order or a service you asked for. We will only send you news or offers if you ask us to, and you can stop them at any time.

Who we share it with

We do not sell or rent your information. We share only what is needed with the people who help us serve you: courier and insurance partners for deliveries, grading laboratories (IGI or GIA) when a stone is certified for you, payment providers, and our accountants and authorities where the law requires it.

WhatsApp, Google Maps, Instagram and Facebook links on this site take you to those services, which handle your information under their own privacy policies.

How long we keep it

We keep purchase and invoice records for as long as Indian tax and accounting law requires. Enquiry conversations that did not lead to a purchase are kept only as long as they are useful to answer you.

Your choices

You can ask us to show you the information we hold about you, correct it, or delete what we are not legally required to keep. Write to us using the details below and we will respond within thirty days.

Changes

If we change this policy, the updated version will be posted on this page with a new date at the top.