Shipping policy

Most of our clients collect their pieces from our store at Phoenix Marketcity, Whitefield. Where you would like a piece delivered, we ship across India on the terms below.

Where we deliver

We deliver to addresses within India. We do not currently ship internationally.

Cost

Delivery within India is free on confirmed orders, unless we agree otherwise with you before billing.

Timelines

Pieces from stock are usually dispatched within 2 to 3 working days of full payment. Custom and made-to-order pieces are dispatched once complete, on the timeline agreed with you at the time of order. We will share the expected delivery window and tracking details when your piece is dispatched.

Insurance and packaging

Every shipment is fully insured in transit and sent through a secure courier in tamper evident packaging. The invoice, certificates and hallmark details travel with the piece.

Receiving your piece

A signature and identity check are required at delivery, and the parcel can only be handed to the person named on the order or someone you nominate in advance. Please check that the outer packaging is sealed before you sign. If it looks opened or damaged, refuse the parcel and contact us straight away. We recommend recording a short video while you open the parcel.

Problems with a delivery

If a piece arrives damaged or is not what you ordered, see our refund and exchange policy. If a parcel is delayed or lost in transit, we handle the claim with the courier and insurer, and you do not need to.